REFUND POLICY
Return Conditions
You have a period of 14 days You have until the date of receipt of your order to make a return. Please note the following conditions:
Return conditions
– Unused and unopened products You can request a return within a certain timeframe. 14 days after receiving your order, provided that the product is in its original packaging, unopened and still sealed in its blister pack .
– Products that have already been used or opened For hygiene and safety reasons, we We do not accept returns of products that have been opened, removed from their blister pack or used , even once.
If the returned items do not meet these criteria, we will unfortunately be unable to accept your return. We also reserve the right to refuse any return if we find that the items have been used or damaged through no fault of our own.
– Shipping and Return Tracking
To ensure fast and secure processing:
- Returned packages must be accompanied by a valid tracking code .
- Returns made without postal tracking are at your own risk.
- As a customer, you are responsible for the Return shipping costs , which are non-refundable.
– Return Procedure
- Once your package has been returned, we will inform you by email of its receipt.
- Your return will be processed within a certain timeframe. 7 working days .
- The amount corresponding to your purchase will be refunded directly to your account.
– Return and inspection process
- Once your refund request has been validated, we will provide you with instructions for returning the product.
- Upon receipt of the product, our team will conduct an inspection to verify the condition of the device and its conformity with the claim.
If the device only has the defects listed in your claim, your refund will be processed the same day. However, if another problem is found during inspection, the warranty will not apply.
Order Cancellation
You can You can cancel your order within 24 hours of confirmation. After this period, your order will be processed, and cancellation will no longer be possible.
To request a cancellation, please contact us promptly at support@wavydry.com
Incorrect Article
If you have received a Incorrect item , we will send you the correct product free of charge.
Refunds
Once we have received and processed your return, the refund will be issued within [a certain timeframe]. 7 business days . You will be notified by email once the process is complete.
Important Returns are always at the sender's expense and risk. Please ensure you follow the instructions provided to avoid any problems.
Contact Us
Questions or need assistance? Our team is here to help!
Email : support@wavydry.com
Hours of operation :
Monday – Friday: 8:00 AM – 6:00 PM
Saturday and Sunday: 10:00 – 16:00
Average response time : 24 to 48 hours